The Evening Standard stated Dublin based carrier was given the lowest ranking possible for boarding, cabin surrounding, seat comfort and refreshments, shown in a survey by the consumer group Which?.
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The overall customer result was just 40% due to this.
More than 70% of people stated they would never travel on Ryanair.
A record of 12,459 flying experiences from 7,901 of its members showed in Which?.
The Civil Aviation Authority started enforcement movement against Ryanair in December, under the decision of not paying compensation for flight disturbance occurring from industrial action by its crew in summer 2018.
Last year the airline also experienced disapproval of altering the hand luggage policy twice, with consequences in charges for travellers flying with little wheelie suitcases.
A passenger stated to Which?, there are numerous rules and is afraid of coming across concealed charges.
Ryanair made £1.75 billion last year from additional costs, such as luggage fees, assigned seating and priority boarding, emphasized the consumer group.
Other airlines that ranked at the lowest for short-haul flights were “Thomas Cook Airlines (52%), Whizz Air (54%), Vueling Airlines (54%) and British Airways (56%)”.
Centre of the ranking was easyJet at 63%.
The airlines achieving the highest position for short-haul travel, were Aurigny (81%), Swiss Airlines (80%) and Jet2 (75%).
The “one vital factor for UK customers is the cost of fares” which the research did not consider, stated a spokeswoman of Ryanair and explained it as “completely unrepresentative” in comparison to 141 million travellers yearly.
The spokeswoman also stated the airline’s standard fare of £35 is “a fraction of the costly fares charged by Which?’s “suggested” airlines”.
The Which? Travel magazine’s editor, Rory Boland said, if you don’t desire to be seated with family and children or nor take the smallest cabin bag on-board, then airfares seem a lot cheaper.
He also stated, with Ryanair a calculator is required to figure out what the final bill would be.
Furthermore, he said, hundreds of thousands of holidays were destroyed due to cancelling flights in the last two years, and defying the rules on compensation too”.
Finally, the editor stated: “The results of our survey show passengers are fed up. They should switch to one of their rivals, who prove budget prices don’t have to mean budget services”. (www.standard.co.uk)
Source:
Evening Standard (www.standard .co.uk)
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